The company is constantly developing a number of projects designed to automate its internal and external operations. The projects integrate CRM and e-Commerce applications with an ERP system into RRC Group common information space. This helps the company to improve the quality of its partner service, and to better manage its relations with clients. Think Link has updated its innovative electronic catalogue and created a powerful online tool to provide networking and partnering opportunities for value-added resellers. Originally launched in 2009, ThinkLink is an easy-to-navigate, easy-to-search, easy-to-use online tool that has already had a turnover approaching several million dollars. With ThinkLink RRC’s registered partners can, 24 hours a day, 7 days a week:
» use a powerful search functionality using keywords, vendor names or part numbers of the products,
» purchase selected products online and receive information on pricing, product availability and special promotions,
» see the e-catalogue with its fully interactive listing of all the products in stock, all the available configurations and the part numbers,
» place orders directly into our order entry system, and then track shipments and view invoices to stay updated,
» visit vendor microsites or the distributor’s online ordering system,
» browse the catalogue online, or download it to their computers.
The system was designed to benefit RRC’s partner businesses and help them to become more efficient and productive. The electronic catalogue tool is dedicated towards vendors’ platforms. This online configuration and quotation tool is a powerful, comprehensive arsenal of knowledge, tools and support. It covers hardware products, software products, scanning, printing and wireless products. This newly updated tool allows RRC’s partners to create valid systems within a few minutes, complete with pricing quotes and a direct link to our online ordering system. THINKLINK will continue to be revised regularly on a daily basis, ensuring that resellers always have an up-to-date overview of available products.
Our advanced electronic purchasing & support systems:
» Increase sales from new and existing partners and can help partners to assess the business opportunities offered by electronic purchasing & support;
» Automate processes to lower the cost of sales. Think link is integrated with our partners’ business systems so that RRC can maximize online sales revenues and run highly efficient web operations;
» Improve partner services and strengthen relationships with partners by hosting and supporting them online, providing a rock solid infrastructure and round the clock support services, ensuring RRC partners 24/7 access;